Client Services Onboard Training

Client Services Onboard Videos

• Overview
• eDiscovery 101
• eDiscovery 201
• KLD 101
• KLD 201
• Globalscape
• Globalscape FTP, FTP Intake, & Network Best Practices
• Operations Teams
• Overview of Forensic Analysis and Collections
• Introduction to our Evidence Team
• Digital Analysis Overview (4n6 DA)
• EDD Processing and Imaging
• EDD Search
• Best Practices for Working with TechQ
• Nebula AI Analytics for PMs - Part 1
• Nebula AI Analytics for PMs - Part 2
• Data Management - Overview of how we run Productions at KLD
• Overview of the Relativity platform
• Overview of Nebula hosting platform
• Overview of the EDR hosting platform
• Ticketing System
• Nebula Ticketstream Overview
• KLD Internal Share files from NTS to Portal
• Communication
• Mission Impossible_ Communication - How to Effectively Communicate with Clients and Colleagues
• Escalation & ETC process
• General
• Timekeeping for Project Managers
• Client Services SharePoint & Teams
• Client Portal PM Training
• Shared Services Overview
• KLD Internal - Portal Overview
• Custodian Cross-Reference Training
• Case Disposition & Data Destruction